FAQ

Frequently Asked Questions relating to Gift Card or Premium Imali

Frequently Asked Questions For Gift Card

My card has been stolen/lost, what do I do?

  • You are responsible for the safekeeping of your card. Your card is the same as having cash in your pocket. If you lose your card or if it is stolen and used by someone else, you will lose all the funds on your card.
  • Contact the call centre on 083 918 7700 or 086 11 222 67 between 08h00 and 17h00, Monday to Friday and request that your card be stopped immediately.

How do I get a replacement card?

  • Contact the company/person that issued the card to you as they will need to send a request to Innervation Rewards for a card replacement at a fee.

How do I check my card balance?

Balance enquiries can be made by:

Are there transaction fees when I swipe my card?

  • No, if used within the relevant card terms and conditions.

Does my gift card have a PIN?

  • Your card will not have a personal identification number (PIN).

What do I do if a point of sale requires a PIN for my gift card transaction?

  • Use the last 4 digits of your 16-digit card number as the PIN number.

Where can I use my gift card?

INREWARDS Card can be used anywhere in South Africa where MasterCard is accepted i.e. where a point of sale device is available

INREWARDS Network card may only be used within the INREWARDS Network across South Africa representing approximately 5 000 participating stores. No transactional fees at participating retail stores.

INREWARDS Network Plus card is intended for use at point of sale terminals within the INREWARDS Network across South Africa, where MasterCard is accepted. However, offers the flexibility of choice as it may be used at any point of sale device outside of the INREWARDS Network as well.  Transactions made outside of the INREWARDS Network will incur a transactional fee.

You will however not be able to use any of your cards to pay for goods or services over the telephone or internet, pay toll fees or parking.

Can I check my card statement and how?

Can I deposit money into my gift card?

  • No, only the company or corporate that gave you the card may transfer funds to the card.

Is there a monthly fee?

No.

A dormancy fee may apply, currently R 10 per month, should you not transact on your card for a 12 month period subsequent to the date of last load. This dormancy fee will be deducted from your balance every month thereafter until a transaction is completed on your card

Why was my purchase declined?

  • If the point of sale asks to select either Cheque, Savings or Credit Card, ensure the teller selects Credit Card.
  • You may have tried transacting for an amount larger than the balance on your card. Please check your card balance
  • Standard Bank or the processing parties may be offline.
  • Your card may have expired (you can view the expiry date on the front of your card).

Frequently Asked Questions For Premium Imali

My card has been stolen/lost, what do I do?

  • You are responsible for the safekeeping of your card. Your card is the same as having cash in your pocket. If you lose your card or if it is stolen and used by someone else, you will lose all the funds on your card.
  • Contact the call centre on 083 918 7700 or 086 11 222 67 between 08h00 and 17h00, Monday to Friday and request that your card be stopped immediately.

How do I check my card balance?

Balance enquiries can be made by:

Are there transaction fees when I swipe my card?

Yes, please refer to the current fees below which are subject to change as defined by Standard Bank of South Africa and Innervation Rewards Proprietary Limited does not have direct influence or input into these fees

Can I withdraw cash from an ATM with my gift card?

  • Yes. There are transaction fees associated to this functionality.

Can I get cash back at a point of sale using my gift card?

  • Yes. There may transaction fees associated to this functionality.

Can I view my card balance at an ATM machine?

  • Yes. There are transaction fees associated to this functionality.

Does my card have a PIN?

  • Yes, you received a letter with your card which has your PIN number.

What happens if I forget my PIN?

You may reset your PIN by following the prompts:

  • SMS 34246 from the cellphone number linked to your card, with your ID number then a spaceand last 4 digits of your 16-digit card number. Example: 9000000000000 1234
  • You will receive an SMS response instructing you to send another SMSto 34246 with the unique code provided then a space and your NEW unique 5-digit PIN
  • Submit the NEW SMS with unique code and unique PIN of your choice
  • You will receive a confirmation SMS of your PIN reset success

Where can I use my INREWARDS Premium Imali card?

  • Your card can be used at any point of sale terminal or ATM within the Republic of South Africa where MasterCard is accepted (it cannot be used for any online purchases).

Can I check my card statement and how?

  • Visit www.inrewards.co.za  and select “Card Balance”.
  • You will not receive any correspondence or statements.

Is there a monthly fee?

  • Yes, currently a monthly fee of R 2.00 will be deducted from your card balance.

Why was my purchase declined?

  • If the point of sale asks to select either Cheque, Savings or Credit Card, ensure the teller selects Credit Card.
  • You may have tried transacting for an amount larger than the balance on your card. Please check your card balance.
  • Standard Bank or the processing parties may be offline.
  • You may have entered the wrong PIN code.
  • Your card may have expired (you can view the expiry date on the front of your card).

Can I reverse or stop a transaction?

  • No, once you have paid for a purchase, you cannot stop the transaction.

How do I FICA my INREWARDS Premium Imali card?

  • Visit www.INFICA.CO.ZA  and complete the registration form following the prompts uploading the required documentation.