New Client Terms and Conditions

This agreement is hereby made and entered into by and between Innervation Rewards Proprietary Limited, Registration Number 2005/010672/07, hereinafter referred to as “Innervation Rewards”, and the Client represented in Section a) Client Information, hereinafter referred to as the “Client”, to define the relationship between both parties in respect of ComplimentsTM programmes.

    Innervation Rewards operates incentive, reward, loyalty, marketing, expense management, employee benefits and public social programmes via prepaid card programmes registered under the INREWARDS trademark.
    Innervation Rewards shall directly or through its partners:
    a) Provide the Client with a prepaid card programme.
    b) Submit an invoice to the Client for the value of the Client specified prepaid card programme.
    c) Load, reload, and activate the prepaid cards, either internally or via a self-service web portal, according to the specified prepaid card programme, once full payment has been received from the Client and reflects as available on the Innervation Rewards bank account.
    a) Submit an instruction or schedule of the specified card sequence numbers and the associated Rand loaded volume to Innervation Rewards to action.
    b) Make full payment to Innervation Rewards against the submitted invoiced amount prior to the loading and activation of the prepaid cards in order to comply with the banking regulations governing prepaid gift and incentive cards.
    For commercial conditions please refer to Section b) Commercial Conditions of this agreement.
    For commercial conditions please request Section b) Commercial Conditions of this agreement from the Innervation Sales manager that has tended to your submission.
    Innervation Rewards may change these commercial conditions without giving any prior notice.
    a) CARD LOADING FEE. Are fees charged for the total volume loaded onto the cards.
    b) LOADING AND ACTIVATION OF CARDS. Innervation Rewards will load and activate the cards as authorised and paid by the Client. Responsibility for the cards transfers to the Client when the cards are activated. Cards cannot be loaded with a loaded volume less than fifty rand (R50), and can be loaded with a maximum of twenty five thousand rand (R25,000) per month. In addition, the balance on the card cannot exceed twenty five thousand rand (R25,000) at any given time.
    c) REPLACEMENT CARDS. In the event of a lost or damaged card, the card can be stopped and replaced by Innervation Rewards. Innervation Rewards will deduct a fee of 6% + VAT or minimum R 100 + VAT from existing card funds for the replacement card and for the transfer of funds. If there are insufficient funds to cover the replacement fee and the minimum load of fifty rand (R50) the cards will not be replaced. Card delivery will also be charged.
    d) DELIVERY. On delivery it is the responsibility of the Client to ensure that the correct quantity and type of cards have been received and acknowledge receipt by signed delivery note. Errors or omissions can be rectified at the time of delivery but not later. The Client is responsible for the cards after delivery and Innervation Rewards cannot be held responsible for any fraud, misuse or loss incurred thereafter.
    e) RESPONSIBILITY FOR CARD STOCK. Once the cards are delivered by Innervation Rewards to the Client, it is the responsibility of the Client to manage the cards. Cards which expire while held in Client stock will not be replaced nor will any balance on expired cards be transferred or repaid. The Client must notify Innervation Rewards prior to the expiry of cards held in stock so that the funds can be transferred to replacement cards. Innervation Rewards will charge a fee for the replacement cards, for the transfer of funds and for the delivery of the cards.
    f) EXPIRED CARDS. Cards issued from Client stock to beneficiaries, whether used or not, will not be replaced nor will the balance be transferred after expiry.
  5. STANDARD TERMS AND CONDITIONS. Terms and Conditions are applied to this programme and are included in Annexure A. Innervation Rewards may change these terms and conditions without giving any prior notice.
The updated terms and conditions can be found at

a) CONFIDENTIALITY. Any information shared by the parties shall be deemed as confidential and subject to standard confidentiality terms and conditions.
b) MODIFICATION. Modifications within the scope of this document shall be made by mutual consent of the parties, by the issuance of a written modification, signed and dated by all parties, prior to any changes being performed.
c) EXCLUSIVITY. This agreement in no way restricts Innervation Rewards or the Client from participating in similar activities.
d) TERMINATION. Any of the parties may terminate this agreement in whole, or in part, at any time by giving three months written notice.

This agreement shall be governed by and construed in all respects in accordance with South African law and the parties hereby agree to submit any disputes relating to the agreement to the South African Courts.