INNERVATION REWARDS PROPRIETARY LIMITED AGREEMENT
1 IMPORTANT – READ THIS CAREFULLY
1.1 You must please read this Agreement. The terms and conditions of this Agreement are important and are the basis upon which You and InRewards will do business with each other.
1.2 While reading the Agreement, You will see that some terms and conditions are in capital letters. These are important but all of the other terms and conditions are also important and must be read as well.
1.3 To print/save a copy of this Agreement, use the viewer that is used to open this document. To print/save a copy of any other terms and conditions referred to in this Agreement, use the links as indicated, where You will be given an opportunity to print/save them.
In this Agreement, unless a contrary intention clearly appears, the following terms (including their capitalised equivalents when used in clauses that contain capital letters) will bear the meanings assigned to them and similar expressions will have corresponding meanings –
2.1 “Agreement” means this agreement with its terms and conditions together with any other terms and conditions referenced by this agreement, including as they might be amended from time to time;
2.2 “Business Day” means any day other than a Saturday, Sunday or public holiday as gazetted by the government of the Republic of South Africa from time to time;s
2.3 “Card” means, as the case may be, a –
2.3.1 “Virtual Card” meaning a prepaid electronic voucher ordered by InRewards (through an issuing bank) against Your Mobile Device and loaded with a specific monetary value, all as instructed by the Purchaser, which is issued to You by InRewards and can be used by You to perform Card Transactions; or
2.3.2 “Physical Card” meaning a prepaid card ordered by InRewards (through an issuing bank) in Your name and loaded with a specific monetary value, all as instructed by the Purchaser, which is delivered to You by the Purchaser or InRewards and can be used by You to perform Card Transactions;
2.4 “Card Transactions” means, as the case may be, in respect of –
2.4.1 Virtual Cards: (a) making payment against purchases made on e-Commerce Platforms, (b) balance enquiries, or (c) administrative functions; or
2.4.2 Physical Cards: (a) making payment against purchases made from Merchants, (b) balance enquiries, (c) administrative functions. Physical Cards identified as ‘Premium Imali’ will permit cash withdrawals (“iMali Physical Cards”);
2.5 “CPA” means the Consumer Protection Act, 2008;
2.6 “CVV” means card verification value and is a unique number associated with a Card;
2.7 “e-Commerce Platforms” means electronic commerce platforms which support Mastercard payments and accept online payments using Virtual Cards and which are BASED WITHIN THE BORDERS OF AND OPERATING FROM THE REPUBLIC OF SOUTH AFRICA, ONLY;
2.8 “ECTA” means the Electronic Communications and Transactions Act, 2002;
2.9 “Force Majeure” means, without limitation as to nature or kind, any one or more or any combination of –
2.9.1 any power, force or agency which cannot be resisted or controlled by the ordinary person;
2.9.2 any greater or superior or irresistible force;
2.9.3 anything exceptional, extraordinary or unforeseen, which human foresight cannot be expected to anticipate;
2.9.4 acts or omissions of any government, government agency, provincial or local authority or similar authority, any laws or regulations having the force of law, civil strife, riots, insurrection, sabotage, acts of war or public enemy, illegal strikes, interruption of transport, lockouts, interruption of essential services from public utilities (including electricity, water and sewerage), combination of workmen, prohibition of exports, rationing of supplies, flood, storm, fire or any other circumstances beyond the reasonable control of a party;
2.9.5 inability on the part of InRewards, as a result of anything of the nature contemplated in this clause 2.9, to obtain goods and/or services from its supplier or contemplated supplier (including any telecommunications supplier, bank, e-Commerce Platform or Merchant, as the case may be);
2.10 “InRewards” means Innervation Rewards Proprietary Limited, a company duly registered and incorporated with limited liability under the company laws of the Republic of South Africa under registration number 2005/010672/07 and having its principal place of business at Block C & E, Wedgewood Office Park, 3 Muswell Road, Bryanston, Johannesburg, Gauteng, Republic of South Africa;
2.11 “InRewards Network” means InRewards’ network of Merchants as they may be from time to time, current details of which can be found on the Website;
2.12 “Merchants” means in-store merchants where Mastercard payments are accepted and who accept Card Transactions using Physical Cards and who ARE BASED WITHIN THE BORDERS OF AND OPERATING FROM THE REPUBLIC OF SOUTH AFRICA, ONLY;
2.13 “Mobile Device” means a subscriber identification module (SIM) (and associated mobile phone number) and the mobile phone device in which it is installed at the time InRewards issues a Virtual Card to that SIM;
2.14 “PIN” means a personal identification number linked to a Card;
2.15 “Purchaser” means the purchaser of a Card who provides instructions to InRewards (as a client of InRewards) for that Card to be issued to You due to a business or commercial relationship which that person has with You;
2.16 “Registered User” means a person who has applied to become, and has subsequently been accepted by InRewards as, a registered user of those features or operations on the Website which require registration;
2.17 “Website” means the website at www.inrewards.co.za, including all associated subdomains, all of which are owned and operated by InRewards;
2.18 “You” means the person browsing the Website, a Registered User or a person who performs Card Transactions, and “Your” will have a corresponding meaning.
3.1 NO PROVISION IN THIS AGREEMENT WILL BE INTERPRETED OR CONSTRUED TO –
3.1.1 LIMIT OR EXEMPT INREWARDS FROM LIABILITY TO YOU FOR ANY LOSS DIRECTLY OR INDIRECTLY ATTRIBUTABLE TO THE GROSS NEGLIGENCE OF INREWARDS, OR, TO CONSTITUTE AN ASSUMPTION BY YOU OF ANY SUCH RISK OR LOSS;
3.1.2 EXCLUDE, WAIVE OR DEPRIVE YOU OF ANY OF THOSE OF YOUR RIGHTS IN TERMS OF THE CPA OR ECTA OTHER THAN AS PERMITTED IN TERMS OF THOSE ACTS;
3.1.3 AVOID ANY COMPULSORY OBLIGATION OR DUTY IMPOSED BY THE CPA OR ECTA UPON INREWARDS AS A SUPPLIER.
3.2 Clause headings in this Agreement are for the purpose of convenience and reference only and capitalised terms and conditions in this Agreement are for the purpose of drawing attention to them only, and neither of these will be used in the interpretation of nor modify nor amplify its terms nor any of its clauses.
3.3 In this Agreement unless a contrary intention clearly appears, words importing: any one gender include the other two; the singular include the plural (and the converse will apply); natural persons include legal entities (corporate or unincorporate) and the state (and the converse will apply).
3.4 Any reference to legislation in this Agreement is to that legislation as at the Signature Date and as amended or re-enacted from time to time.
3.5 Any substantive provision in a definition in this Agreement which grants rights or imposes obligations on a Party will, despite it being in a definition, be given effect as if it is a substantive provision in the body of this Agreement.
3.6 When a number of days is prescribed in this Agreement, they will be counted exclusively of the first and inclusively of the last day unless the last day falls on a Saturday, Sunday or public holiday, in which case the last day will be the next following Business Day.
3.7 Reference to days, months or years in this Agreement will be interpreted as Western calendar (the internationally accepted civil calendar) days, months or years. Reference to time is to South Africa Standard Time.
3.8 The use in this Agreement of an expression covering a process available under South African law such as a winding-up (without limitation as to the nature or kind of process) will, if any Party to this Agreement is subject to the law of another jurisdiction, be interpreted as including equivalent or similar proceedings under that law.
3.9 Any term defined within the context of any particular clause in this Agreement will, unless otherwise determined by the context, bear that meaning for all purposes in terms of this Agreement, despite that term not being defined in the definition clause.
3.10 Expiration or termination of this Agreement will not affect those provisions which expressly provide that they will continue to operate thereafter, or which of necessity must continue to have effect thereafter, despite such clauses not expressly providing for this.
3.11 In this Agreement the rule of construction that a contract will be interpreted against the party responsible for the drafting or preparation of the contract, will not apply.
3.12 Any reference in this Agreement to a Party will, if such Party is liquidated or sequestrated, be applicable also to and binding upon that Party’s liquidator or trustee, as the case may be.
3.13 In this Agreement the words “include”, “including” and “in particular” will be interpreted as being by way of example or emphasis only and not be interpreted or take effect as limiting the generality of any prior words.
3.14 In this Agreement the words “other” and “otherwise” will not be interpreted as being limited to the nature or kind of any prior words where a wider construction is possible.
4 LEGAL CAPACITY AND THIS AGREEMENT
4.1 BROWSING THE WEBSITE, BEING A REGISTERED USER AND PERFORMING CARD TRANSACTIONS ARE EACH SUBJECT TO THE TERMS AND CONDITIONS OF THIS AGREEMENT.
4.2 If You browse the Website, apply to become a Registered User or perform a Card Transaction, You are representing to InRewards that –
4.2.1 You are 18 years of age or older and You have full legal capacity to enter into this Agreement without the assistance of a guardian, curator or trustee (or similar such appointee); alternatively
4.2.2 You are 18 years of age or older and You have full legal capacity to enter into this Agreement because You are being assisted to enter into this Agreement by Your guardian, curator or trustee (or similar such appointee); alternatively
4.2.3 You are younger than 18 years of age and You have full legal capacity to enter into this Agreement because You are being assisted to enter into this Agreement by Your guardian, curator or trustee (or similar such appointee).
4.3 If You –
4.3.1 are younger than 18 years of age and are not being assisted to enter into this Agreement by Your guardian, curator or trustee (or similar such appointee); or
4.3.2 are 18 years of age or older but do not have full legal capacity to enter into this Agreement without the assistance of a guardian, curator or trustee (or similar such appointee), then stop using the Website, do not apply to become a Registered User, do not perform any Card Transactions and seek the advice and assistance of Your guardian, curator or trustee (or similar appointee) in this regard. In this case, You will need to contact the Purchaser directly regarding any outstanding value associated with Your Card.
4.4 If You continue to browse the Website, apply to become a Registered User or perform Card Transactions then by doing so You are agreeing to and will be deemed to have agreed to the terms and conditions of this Agreement. If You do not want to agree to them, then stop using the Website, do not apply to become a Registered User and do not perform Card Transactions. Please remember that it is Your right to choose not to be bound by the terms and conditions of this Agreement.
4.5 InRewards reserves the right to amend the terms and conditions of this Agreement at any time by publishing an updated Agreement on-line on the Website. YOU MUST CHECK REGULARLY FOR ANY NEW AMENDMENTS. If You browse the Website, are a Registered User or perform Card Transactions but do not want to be bound by any amended Agreement, then stop using the Website, do not continue as a Registered User and do not perform Card Transactions. You must notify InRewards (by delivery, post, fax or e-mail to the address in clause 16) that You do not wish to be bound by the amended Agreement and following termination You will not be able to do any further business with InRewards and You will need to contact the Purchaser directly regarding any outstanding value associated with Your Card. Whichever version of the Agreement that You agreed to up to the point of termination will remain binding on You and continue to apply in respect of all business You conducted with InRewards, and to all Card Transactions You performed, prior to termination. If You continue to browse the Website, continue as a Registered User or perform Card Transactions then by doing so You are agreeing to and will be deemed to have agreed to the amended terms and conditions of this Agreement.
4.6 The right (a) of admission to the Website, (b) to be a Registered User, and (c) to perform Card Transactions is reserved. InRewards reserves the right, at any time and from time to time, without prior notice to You to –
4.6.1 require You to validate Your details as a Registered User or Card holder; and/or
4.6.2 prevent You from browsing the Website; and/or
4.6.3 reject Your application to become a Registered User; and/or
4.6.4 revoke Your Registered User account; and/or
4.6.5 prevent You from performing Card Transactions, and in each such case, INREWARDS’ DECISION IS FINAL AND WILL BE BINDING ON YOU.
4.7 YOU WILL REQUIRE COMPUTER EQUIPMENT, MOBILE DEVICES AND TELECOMMUNICATION CONNECTIVITY IN ORDER TO USE THE WEBSITE, TO PERFORM CARD TRANSACTIONS AND TO SEEK TECHNICAL SUPPORT FROM INREWARDS. THE COST OF THIS IS FOR YOUR ACCOUNT AND INREWARDS WILL HAVE NO LIABILITY TO YOU FOR ANY SUCH COSTS. YOUR COMMUNICATIONS WITH AND YOUR OPERATION AND USE OF THE WEBSITE, ECOMMERCE PLATFORMS AND PERFORMANCE OF CARD TRANSACTIONS, ARE ACROSS THE INTERNET WHICH IS A GLOBAL PUBLIC NETWORK SYSTEM. INREWARDS STRONGLY RECOMMENDS THAT YOU TAKE SECURITY MEASURES AGAINST MALICIOUS COMPUTER SOFTWARE, CODE OR ROUTINES THAT CAN TARGET COMPUTER EQUIPMENT, MOBILE DEVICES AND TELECOMMUNICATION CONNECTIVITY.
4.8 INREWARDS DOES NOT WARRANT THAT YOUR USE OF THE WEBSITE OR PERFORMANCE OF CARD TRANSACTIONS WILL BE UNINTERRUPTED, ERROR FREE OR THAT ANY INFORMATION (OR COMMUNICATIONS) TRANSMITTED VIA THE WEBSITE OR WHEN PERFORMING CARD TRANSACTIONS WILL BE TRANSMITTED ACCURATELY, RELIABLY, IN A TIMELY MANNER, OR AT ALL. YOUR ACCESS TO THE WEBSITE AND PERFORMANCE OF CARD TRANSACTIONS MAY BE RESTRICTED FROM TIME TO TIME TO ALLOW FOR UPDATES, REPAIRS AND MAINTENANCE TO BE MADE TO INREWARDS’ SYSTEMS.
4.9 YOU WARRANT TO INREWARDS THAT ALL INFORMATION PROVIDED BY YOU TO INREWARDS THROUGH THE WEBSITE, WHEN PERFORMING CARD TRANSACTIONS OR THROUGH ANY OTHER FORM OF COMMUNICATION, IS TRUE AND CORRECT AND THAT INREWARDS MAY RELY AND ACT UPON THAT INFORMATION ACCORDINGLY.
4.10 YOU WARRANT TO INREWARDS THAT MATERIAL WHICH YOU SEND, FORWARD OR POST TO INREWARDS THROUGH THE WEBSITE, WHEN PERFORMING CARD TRANSACTIONS OR THROUGH ANY OTHER FORM OF COMMUNICATION, WILL NOT INFRINGE THE RIGHTS OF ANY THIRD PARTY.
4.11 InRewards may send You communications which will, generally, fall into two categories –
4.11.1 business communications relating to the conduct of Your business with InRewards;
4.11.2 marketing communications. You may require InRewards, at any time, to stop sending You marketing communications by using any unsubscribe link that appears in those marketing communications, alternatively, You can also achieve this by sending Your request to InRewards by delivery, post, fax or e-mail to the address in clause 16.
4.12 Registered Users
4.12.1 If You apply to become a Registered User You will be asked to read and to agree to the terms and conditions of this Agreement as part of the registration process. If –
220.127.116.11 You are prepared to agree to them, then press the ‘accept’ or ‘agree’ button. By pressing the ‘accept’ or ‘agree’ button You agree to the terms and conditions in this Agreement and to be bound by them. All business that You do with InRewards will be subject to this Agreement including as it may be amended in terms of clause 4.5;
18.104.22.168 You do not want to agree to them, then press the ‘reject’ or ‘do not agree’ button. By pressing the ‘reject’ or ‘do not agree’ button the registration process will be terminated and You will not be registered as a Registered User and will not be able to do any Registered User related business with InRewards.
4.12.2 InRewards will retain a copy of the version of the Agreement by which You are bound from time to time. You may request a copy of this from InRewards at any time.
4.12.3 InRewards reserves the right, at any time and from time to time, without prior notice to close any Registered User account if InRewards forms the opinion that that it is a threat to the security or operation of the systems of InRewards or is disruptive to or causes harassment of any other Registered User.
5 CARD TRANSACTIONS
5.1 InRewards (or its appointed agent), acting as a payments gateway and/or payment aggregator, facilitates the transfer to a bank of the payment component of Card Transactions to be processed. The bank, not InRewards, will process the payment component of Card Transactions (including rejecting, authorising, clearing and settling payments). YOU ACKNOWLEDGE THAT INREWARDS IS NOT CAPABLE OF REJECTING, AUTHORISING, CLEARING OR SETTLING ANY PAYMENT COMPONENT OF ANY CARD TRANSACTION AS INREWARDS IS NOT A BANK.
5.2 The e-Commerce Platform or Merchant, not InRewards, will process its associated component of Card Transactions (including rejecting or authorising same, and updating details and balances). YOU ACKNOWLEDGE THAT INREWARDS IS NOT CAPABLE OF PROCESSING ANY E-COMMERCE PLATFORM’S OR MERCHANT’S COMPONENT OF ANY CARD TRANSACTION AS INREWARDS IS NOT THAT E-COMMERCE PLATFORM OR MERCHANT.
5.3 InRewards is not an e-Commerce Platform, nor a Merchant, nor a supplier of the goods or services which they make available, nor does InRewards deliver any goods or services supplied by any e-Commerce Platform or Merchant. Each of the e-Commerce Platforms and Merchants isresponsible for the goods and services they offer and for their delivery. YOU ACKNOWLEDGE THAT INREWARDS IS NOT RESPONSIBLE FOR ANY GOODS OR SERVICES WHICH YOU ACQUIRE FROM ANY E-COMMERCE PLATFORM OR MERCHANT, NOR FOR THE DELIVERY OF THE GOODS OR SERVICES WHICH THEY SUPPLY.
5.4 THE PROCESSING BY AN E-COMMERCE PLATFORM OR MERCHANT OF ITS COMPONENT OF CARD TRANSACTIONS IS ALSO SUBJECT TO THAT E-COMMERCE PLATFORM’S OR MERCHANT’S ASSOCIATED TERMS AND CONDITIONS AND INREWARDS STRONGLY RECOMMENDS THAT YOU READ AND UNDERSTAND SUCH TERMS AND CONDITIONS BEFORE YOU PERFORM A CARD TRANSACTION WITH THAT E-COMMERCE PLATFORM OR MERCHANT.
6 KEEP YOUR ACCOUNT AND CARD DETAILS SECRET
6.1 You must keep Your username and password to the Website and the unique number, CVV and PIN of your Card as secret at all times and not disclose them to any third party.
6.2 You must notify InRewards immediately (by delivery, post, fax or e-mail to the address in clause 16) should You identify any unauthorised use of, or any breach of security in relation to, Your Registered User account (including Your username or password) or Card (including Your unique number, CVV and PIN).
6.3 IF YOU DISCLOSE YOUR USERNAME OR PASSWORD OR OTHER REGISTERED USER ACCOUNT DETAILS OR THE UNIQUE NUMBER, CVV OR PIN OF YOUR CARD TO ANY THIRD PARTY OR IF YOU FAIL TO PREVENT THEIR DISCLOSURE TO ANY THIRD PARTY, YOU AGREE THAT SUCH THIRD PARTY IS APPOINTED AS YOUR AGENT TO ACT ON YOUR BEHALF USING YOUR REGISTERED USER ACCOUNT AND YOUR CARD AND YOU AGREE TO BE BOUND BY AND LIABLE FOR ALL ACTIONS (INCLUDING CARD TRANSACTIONS) OF THAT THIRD PARTY.
7 CARD CONDITIONS
7.1 Conditions Applicable To All Cards
7.1.1 A Card issued to You is for the express purpose of being used by You, ONLY, to perform Card Transactions, ONLY. You will not present any Card for payment purposes other than in accordance with the terms and conditions of this Agreement.
7.1.2 When You receive a Card, the SMS with a Virtual Card and the accompanying materials with a Physical Card will advise You that the terms and conditions of this Agreement apply to all Card Transactions. If –
22.214.171.124 You are prepared to agree to them, You can perform Card Transactions and by performing Card Transactions You agree to the terms and conditions in this Agreement and to be bound by them. All business that You do with InRewards and all Card Transactions will be subject to this Agreement including as it may be amended in terms of clause 4.5;
126.96.36.199 You do not want to agree to them, then do not perform any Card Transactions. By not performing Card Transactions You will not be able to do any business with InRewards (including performing any Card Transactions). In this case, You will need to contact the Purchaser directly regarding any outstanding value associated with Your Card.
7.1.3 A Card can be used multiple times until the value on the Card has been used. No change will be provided in respect of a Card or a Card Transaction. If the cost of the goods or services You acquire from an e-Commerce Platform or Merchant exceeds the value available on Your Card, You will need to pay in the difference using a method of payment accepted by that e-Commerce Platform or Merchant.
7.1.4 No interest is payable on the value stored on Your Card.
7.1.5 Once a Card Transaction payment has been made on a Card, that payment cannot be stopped or reversed.
7.1.6 A CARD ISSUED TO YOU IS PERSONAL TO YOU AND MAY NOT BE TRANSFERRED. THE ISSUER OF THE CARD REMAINS THE OWNER OF THE CARD.
7.1.7 You may not sell, resell, trade or otherwise deal in Cards. Cards are not refundable and cannot be exchanged (partially or in whole) for cash or credit or other value (subject only to the terms and conditions of any eCommerce Platform’s or Merchant’s refund or return policies relating to the goods and services it offers).
7.1.8 You must store Your Card and associated Mobile Device (if applicable), safely. InRewards is not responsible for lost or stolen Cards or associated Mobile Devices.
7.1.9 UPON EXPIRY OF YOUR CARD THAT CARD WILL CEASE TO OPERATE AND YOU WILL FORFEIT ANY UNREDEEMED VALUE ON THAT CARD.
7.1.10 INREWARDS RESERVES THE RIGHT TO REVOKE A CARD AT ANY TIME WITHOUT NOTICE IN ORDER TO PROTECT INREWARDS’ INTERESTS IF INREWARDS DETERMINES IN ITS SOLE AND ABSOLUTE DISCRETION THAT IT IS NECESSARY TO DO SO. In such a case, InRewards will issue a new Card to You to the extent of any unredeemed value on the revoked Card, EXCLUDING WHERE THE CARD HAS BEEN USED FOR UNLAWFUL OR ILLEGAL PURPOSES.
7.1.11 YOU WARRANT TO INREWARDS THAT YOU WILL NOT USE ANY CARD OR PERFORM ANY CARD TRANSACTIONS FOR UNLAWFUL OR ILLEGAL PURPOSES. FAILURE TO COMPLY WITH THIS CONDITION WILL RESULT IN IMMEDIATE CANCELLATION OF THAT CARD AND YOU WILL FORFEIT ANY UNREDEEMED VALUE ON THAT CARD.
7.1.12 SHOULD INREWARDS HAVE REASONABLE GROUNDS TO SUSPECT THAT YOU ARE USING A CARD OR PERFORMING CARD TRANSACTIONS FOR ILLEGAL PURPOSES, INREWARDS RESERVES THE RIGHT TO IMMEDIATELY BLOCK YOUR ACCESS TO THE WEBSITE AND/OR BLOCK YOUR CARD. INREWARDS WILL THEN NOTIFY YOU OF THIS ACTION AND ADVISE THE PROCEDURE YOU NEED TO FOLLOW FOR INVESTIGATION OF THE MATTER.
7.1.13 InRewards charges a monthly fee on Cards following the elapse of 12 months from the date on which the Card is issued. This fee is deducted from the unredeemed value on the Card. BE AWARE THAT THIS FEE COULD EVENTUALLY USE UP THE UNREDEEMED VALUE ON YOUR CARD.
7.1.14 You will not receive any statements regarding Your Card or Card Transactions. You must keep track of the value You spend using Your Card.
7.1.15 Please click here for details of fees charged in respect of Cards.
7.2 Conditions Applicable To Virtual Cards
7.2.1 A Virtual Card expires 3 years after the date on which it is issued.
7.2.2 Each Virtual Card has a unique number, PIN and CVV. A Virtual Card cannot be reloaded.
7.2.3 Virtual Cards can only be used to make online payments on e-Commerce Platforms and cannot be used for any other transactions, including at ATM’s, bank tellers or in-store.
7.2.4 Virtual Cards may not be able to be used or redeemed in combination with any other electronic voucher. This will be determined by the e-Commerce Platform or Merchant with whom You wish to transact.
7.2.5 IF YOU LOSE YOUR MOBILE DEVICE YOU WILL LOSE YOUR VIRTUAL CARD AND THIS WILL BE AT YOUR RISK.
7.3 Conditions Applicable To Physical Cards
7.3.1 You must sign your Physical Card in ink in the space provided on the back of the Physical Card as soon as You receive it. Only the person whose signature is on the back of the Physical Card may use it. You must sign a transaction slip for each Card Transaction.
7.3.2 A Physical Card expires on the last day of the month printed as the expiry date on the front of the Physical Card. You must cut Your Physical Card in half once it expires.
7.3.3 Each Physical Card has a unique number and CVV. A Physical Card can be reloaded by the Purchaser prior to its expiry date, but this will be at the Purchaser’s sole discretion. The balance that can be made available on a Physical Card varies, and these details can be found on the Website.
7.3.4 Not all Physical Cards are issued with a PIN. If Your Physical Card is issued with a PIN and you reset that PIN YOU WILL BE CHARGED AN ADDITIONAL FEE WHICH WILL BE DEDUCTED FROM THE FUNDS AVAILABLE ON YOUR PHYSICAL CARD.
7.3.5 iMali Physical Cards will permit cash withdrawals but other than this, Physical Cards can only be used to make payments to Merchants and cannot be used for any other transactions, including at ATM’s or bank tellers.
7.3.6 Your Physical Card may specify that is linked to the InRewards Network (in this clause, “Linked Physical Card”). If You use Your Linked Physical Card to make a purchase from a Merchant who is not part of the InRewards Network but who accepts Your Linked Physical Card for that purchase, YOU WILL BE CHARGED AN ADDITIONAL FEE WHICH WILL BE DEDUCTED FROM THE FUNDS AVAILABLE ON YOUR LINKED PHYSICAL CARD.
7.3.7 The Purchaser can instruct InRewards to stop Your Physical Card and replace it, and You can contact the Purchaser to request this. IF YOUR CARD IS STOPPED YOU WILL BE CHARGED AN ADDITIONAL FEE WHICH WILL BE DEDUCTED FROM THE FUNDS AVAILABLE ON YOUR PHYSICAL CARD. ON THE ISSUE AND DELIVERY OF THE REPLACEMENT CARD YOU WILL BE CHARGED AN ADDITIONAL FEE WHICH WILL BE DEDUCTED FROM THE FUNDS AVAILABLE ON YOUR PHYSICAL CARD. IF THE FUNDS ON YOUR PHYSICAL CARD ARE INSUFFICIENT TO COVER THESE ADDITIONAL FEES AND STILL RETAIN A MINIMUM BALANCE OF R50.00 AFTERWARDS, THEN NO REPLACEMENT CARD WILL BE ISSUED.
8.1 InRewards warrants that following delivery of Your Card to You, Your Card will be (a) reasonably suitable for the purposes for which it is generally intended, (b) of good quality, in good working order and free of any defects, and (c) useable and durable for a reasonable period of time, having regard to the use to which it would normally be put and to all the surrounding circumstances of its supply.
8.2 Should any defect arise in Your Card which You believe would be covered by the warranty, You must promptly notify InRewards in writing (by delivery, post, fax or e-mail to the address in clause 16) describing the defect and InRewards will, at its option (exercised reasonably), remedy or reissue the defective Card. If InRewards has previously remedied the affected Card in terms of this warranty during the immediately preceding 3 month period, then InRewards will reissue the Card. Any remedial work undertaken by InRewards will be warranted for a period of 90 days following delivery of same to You.
8.3 THE WARRANTY IN CLAUSE 8.1 WILL NOT APPLY IN RESPECT OF DEFECTS OR FAULTS ARISING IN A CARD DUE TO OR RESULTING FROM –
8.3.1 YOUR FAILURE TO USE THE CARD IN ACCORDANCE WITH ITS USER INSTRUCTIONS;
8.3.2 EXTERNAL FACTORS AFFECTING THE CARD, INCLUDING FORCE MAJEURE;
8.3.3 NEGLIGENCE, THEFT, VANDALISM OR ACCIDENTS.
8.4 InRewards warrants that InRewards’ services –
8.4.1 will be performed and completed in a timely manner and InRewards will give You timely notice of any unavoidable delay in the performance of those services;
8.4.2 will be performed in a manner and quality that persons are generally entitled to expect, and should InRewards fail to meet these standards, You must promptly notify InRewards in writing (by delivery, post, fax or e-mail to the address in clause 16) describing the failure and InRewards will, at its option (exercised reasonably), remedy any failure in the quality of the services performed or refund You a reasonable portion of any price You paid for those services, having regard to the extent of the failure.
9 TECHNICAL SUPPORT
9.1 Should You require technical support in respect of a Card, InRewards’ technical support staff will be available between 8:30 AM to 5:00 PM during Business Days and will provide telephonic and e-mail technical support to endeavour to assist You. For telephonic technical support, please call 011 290 9930. For e-mail technical support, please e-mail Your query to info@inrewards.
9.2 When requesting technical support, You agree to –
9.2.1 provide, where available, details of any problem being experienced and any error messages generated in relation to the Card or the Card Transaction;
9.2.2 co-operate with InRewards’ technical support staff and provide information reasonably requested and follow instructions reasonably given, including those given to try resolve and/or reproduce the problem.
9.3 YOU ALSO ACKNOWLEDGE THAT TECHNICAL SUPPORT DOES NOT INCLUDE INSTRUCTION ON THE USE OF A CARD other than to a very limited extent as determined by InRewards at its sole and absolute discretion on a case-bycase basis taking into account the availability or otherwise of InRewards technical support staff. Please click here for instructions on the use of a Card.